Stop Losing Revenue to Front Desk Bottlenecks

The $1,995 monthly fee includes 40 hours per week of dedicated virtual assistant support from a team member assigned exclusively to your practice. That includes onboarding, secure remote access setup, workflow documentation, and ongoing account management. Your VA works inside your existing practice management system on the tasks you prioritize — phones, scheduling, insurance verification, claims, billing, recall, patient communication, and administrative work. There are no per-task fees, no setup fees, and no additional charges for standard onboarding. Scope can flex over time as the practice grows or priorities shift.

Peak Performance VA operates on a month-to-month agreement, not a long-term contract. You can adjust scope or end the engagement with reasonable notice, which is the kind of flexibility most dental practices need as priorities shift through the year. The month-to-month structure also keeps the relationship accountable — we earn the next month by delivering value this month. Most practices stay for the long term because the operational impact compounds, but you are never locked in. If something isn’t working, we’d rather fix it or adjust than hold you to a contract.

Onboarding typically takes 3–5 business days from kickoff to your VA working independently inside your systems. The timeline includes a discovery call to identify the highest-impact bottleneck, secure access setup to your practice management software and phone system, workflow documentation, and a shadow period where your VA learns your scheduling rules, provider preferences, and patient communication standards. Practices that come in with a clear first priority — verification, recall, or phone overflow — usually see measurable impact within the first two weeks. Onboarding is included in the monthly fee.

Full-time dental virtual assistant support is 40 hours per week, scheduled to match your office hours and the workflows you prioritize. Most practices stagger coverage to extend reception availability, support lunch hours, and protect clinical staff from constant interruptions. Hours can be configured for a single shift, split coverage, or extended weekday availability depending on what your phone system, PMS, and patient volume require. The goal is consistent, predictable execution from the same dedicated team member — not a rotating pool — so workflows actually stick.

Yes. Part-time dental virtual assistant support begins at 20 hours per week, which is a common starting point for practices testing the model on one workflow — typically insurance verification, recall, or phone overflow. Part-time gives you a real teammate dedicated to your practice without committing to a full-time role on day one. Many practices start at 20 hours and expand to full-time within the first quarter as the operational impact becomes clear and additional bottlenecks surface. The same dedicated-VA principle applies at every tier.

A dental virtual assistant can handle phone support, scheduling, insurance verification, claims management, billing support, recall campaigns, patient communication, administrative support, and credentialing assistance. Within those workflows, common day-to-day tasks include answering and routing calls, confirming appointments, verifying benefits and eligibility, submitting and following up on claims, sending statements and collecting balances, running recall outreach, processing forms, and updating charts in your PMS. Scope is built around what is slowing the front desk down first, then expands as the practice grows.

Yes. All Peak Performance VA team members complete HIPAA training before working with any practice and operate under written confidentiality and security agreements. Access to patient data is provisioned through your systems with appropriate permissions, sessions are conducted on secured devices, and workflows are designed to minimize unnecessary exposure of protected health information. Ongoing training, audit practices, and access reviews keep compliance current as roles and tools evolve. If your practice has additional compliance requirements, those are reviewed during onboarding and incorporated into how the VA works with your team.

Yes. Our dental virtual assistants are based overseas, which is part of how Peak Performance VA delivers dedicated full-time support at $1,995 per month. Every team member is fluent in professional English, trained on dental workflows and US insurance terminology, and managed by US-based account leadership. Patients calling your office hear a friendly, professional voice using your practice greeting and scheduling rules — the experience is designed to feel seamless with the in-office team. The overseas model is what makes a dedicated full-time teammate financially accessible for independent dental practices.

Your VA accesses your practice management system using secure remote access and approved workflows with permissions set by your office. Common methods include secure remote desktop, virtual desktop infrastructure, or direct cloud login depending on whether you use Dentrix, Eaglesoft, Open Dental, Curve, Denticon, DSN, or another system. Access is provisioned during onboarding, scoped to what the role requires, and reviewed periodically. The VA works as a remote teammate inside your existing systems — not by exporting data or moving information into third-party tools — so security boundaries match what you already have in place.

If the VA isn’t a fit, we work with the practice to find a better match. Fit issues are surfaced through regular check-ins with our US-based account team and addressed directly — sometimes through workflow adjustments, sometimes through a new VA placement. Because we run the matching and management ourselves, transitions are handled without restarting onboarding from scratch and without interrupting your patient-facing workflows. The goal is a long-term operational fit, not just a placement, and the month-to-month agreement keeps that accountability in place.